store time
10AM - 6PM
Need help?

We have troubleshooted hundreds of thousands of desktop, and laptops in the Northern Kentucky are for 25 years. It all depends on what the symptoms of your computer are.

Below are some examples of how we troubleshoot computers.

Nothing on desktop screen when you turn it on 

Ok, so first thing we would do is hook your desktop up to one of our monitors to see if everything comes right up or not. This will help us figure out if it is a screen problem or a hardware issue. If nothing appears on our screen, then it is time to troubleshoot a little further.

– We would take out all sticks of RAM.

-We would put one piece of ram back into the system one by one. A lot of times Ram can cause this issue.

-If still nothing on screen, we try another power supply. This is a common problem if the computer is not getting enough power to the system.

If none of the above work to resolve the problem, then most likely it is a motherboard problem. If that is the case it is usually not worth replacing the motherboard. We would suggest we back up your data and transfer it to one of our high-quality desktops.

No power, lights, or fans are spinning on your desktop

First step we take is to test the power supply 9 times out of 10 this is a power supply issue.

If the test tells us the power supply is putting out enough wattage and voltage, then it is time to troubleshoot a little further.

-Remove all hardware items such as ram, hard drive, and dvd drive, and then hook one item at a time back up.

-We inspect motherboard for any damage or burn marks.

Hearing a clicking noise coming from the computer 

Usually when we hear a clicking noise and the system is not booting up into windows, it is the hard drive failing. We immediately take out the hard drive from system and attempt to back up data. Once data is saved if possible, then we attempt to run tests on the hard drive. Usually in this case we would need to install a new hard drive and reload the operating system.

Laptop is not charging the battery 

First step of troubleshooting would be to take the battery out of the system and reinsert. Sometimes the battery becomes disconnected a bit.

-next step would be to test the power cord to make sure it is putting out the proper voltage and wattage.

-Then we would visually inspect the power cord adapter port on laptop. Sometimes this becomes loose and you have to wiggle it to get it to charge the battery.

-Sometimes we have batteries we can use here at our shop to see if that takes care of the problem.

Computer turning on but not booting into windows

This is a very common problem that we see almost everyday. This is can be a few different problems.

-First step is to run test on the hard drive to figure out if this is a hard drive issue or a windows issue.

-If hard drive is ok then we know it is a windows problem. We see issues after the computer runs windows updates, and from people not turning the system down properly. You never want to power down the system by holding down the power button.

-Most of the time we have to back up files and reinstall the operating system. Customer just needs to be able to reinstall any programs that they were using. Common programs are Microsoft office, Quicken, Quickbooks, and Family Tree Maker.

Our costs of computer troubleshooting.

We charge $45.00 to take the time and troubleshoot your desktop or laptop. If there is work to be done then we apply that $45.00 to the repair. So there is not an additional fee to troubleshoot if you get the system repaired.

We prefer that customers pay the $45.00 upfront at drop off.

Google Reviews

Community Computer Services
Based on 42 reviews
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OriMaster 261
OriMaster 261
18:27 08 Jan 20
Very nice and helpful people, love the store atmosphere, and fair prices.... Overall a very pleasant experience!read more
Tracy cook
Tracy cook
00:29 03 Jan 20
So far, it hasn't been that great. I took a laptop in almost 2 weeks ago and... haven't heard back from them. When I went in to drop it off, it was like they were getting ready to go out of business. The young guy who took my laptop said he would call me and hasn't yet. I know that we have had 2 weeks of holidays, but other businesses are open again. He made sure he got my $45 first though. I'm surprised by all of this, because I've gotten great service when the father was there. In this guy's response, he says that he can't get a hold of me. What he fails to mention is that he wrote my number down wrong and didn't check his caller ID from when I called last Monday or when I left a message the week before. I left a message last week and he never called me back then either. When he did finally found my number, he chewed me out for everything. He never confirmed anything about the computer, yet acts like he did. So my number is not out of service, but I will not be a customer of theirs more
23:48 22 Oct 19
I went with a problem on my tablet and that is not something they are very... comfortable with but for computers that are used you should check it outread more
Carol Lyle
Carol Lyle
16:43 13 May 19
Am new to the area having problems with tower computer at the time. Was... advised to seek a locally owned business doing computer repair. I did and chose Community Computer Services in Alexandria, Ky. 41001. Did diagnostics as I was thinking problem with hard drive. Wasn't which was great price wise. Was able to clear out all viruses and malware. Saved my pictures and other personal folders and reloaded to computer. Also installed free virus and malware programs. Runs fast!! Also they gave me a week to use to see if incurred any problems. I did not!!! While taking care of tower computer explained how slow my laptop was. So brought it in. Was going to do diagnostics see what problem was. He told me it would be like a new computer. Advised me to use chrome. He saved my files and reloaded them so where I didn't lose anything. Also downloaded the free virus protection and malware. The laptop is brand new to me. It is fantastic!!!! So fast it has to wait on me. I would recommend anyone having computer problems to see Community Computer Services immediately. Very reasonable, courteous and explained things to me where I could understand. Excellent more
Sara housypart
Sara housypart
18:44 03 Apr 19
We took our mac into their store. It was running terrible. They were able to... make it run like it was new. I was surprised on how affordable it was. We will be going there from now on for all of our computer more
Steven Noble
Steven Noble
21:07 01 Apr 19
They did a great job fixing our laptops. We will be using them from now on.
Ryan Moore
Ryan Moore
23:45 31 Mar 19
We have used Community Computer Services for many years now. They do a great... job! The pricing is great as well. If you need a laptop or desktop repaired in Northern Kentucky, then these are your more
Piles Chevrolet
Piles Chevrolet
15:36 20 Feb 19
This is a great place to have your computer or laptop repaired. They are fast,... honest and stand behind their work. I wouldn't go any place else. I recommend everyone to use this company. They give you pricing right up front. D. Hensleyread more
Joe Geiman
Joe Geiman
03:30 25 Aug 18
Always had a great experience dealing with these guys. My computer is running... faster than it ever has after being repaired there. Would recommend them to more
Penelope Kolb
Penelope Kolb
15:03 22 Aug 18
Community Computer Services provides a great services at affordable prices.... Over the past 5 years I have had to replace lap top hardware and treat viruses. Every time the knowledgeable team at Community Computer Services has provided fast diagnostics with a menu of solutions for me to choose from. I highly recommend keeping your technology out of a landfill and going strong with the support of Community Computer more
B Bailey
B Bailey
01:20 22 Aug 18
I have received great service from these guys on more than one occasion. The... prices are excellent as well. They have taken very good care of me over the years. Thanks!read more
Daryl Mullins
Daryl Mullins
04:08 28 Jul 18
My computer quit working just as my wife was in the middle of using it for... Vacation Bible School last night. She was panicking. I began to look online and saw Community Computers near where I live. I checked the reviews and it had a great rating. I called this morning and explained my situation. I was told to bring my laptop in and he would see what he could do. When I took it in I also shared with him another issue I had been experiencing, my wireless connection was not working . He said he would really try to find out the issue so we would have it for Bible School. About 2 1/2 hours later he called to give the good news that the problem was just a bad cord. When picking it up he also told me he gave it a good checking over and tried to repair my non wireless connection for over an hour. He then told me instead of trying to go into the laptop to change a chip which could be costly, he sent me to Staples for a solution of a $30.00 wireless adapter. I was very impressed with my experience Community Computers. I would encourage anyone who has computer issues to check them out. You will not be disappointed. Also, the price I paid was very more
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