• There can be many factors to sift through If you are experiencing slow internet. The first step would be to do an internet speed test. If you are using Cincinnati Bell Fioptics use this test. Make sure that the speed adds up to what you are paying for from your internet provider.

    We suggest that you reset your Wi-Fi router. You just need to turn off and on your router. It does not sound like much, but it clears out and refreshes all your router settings. 

    The next thing to look into is what anti-virus you are using. Norton, MacAfee, and Kaspersky seem to really slow down the computer and internet resources. We would suggest removing any anti-virus programs that you have and download a free version of AVG. This program works great and does not slow down the computer. It’s usually the firewall’s that slow down computers. A firewall prevents hackers from hacking into your computer, but the problem is that is not where we get all of our problems from. We get problems by going to websites and downloading things that have been infected. 

    A lot of factors with internet issues besides things mentioned above is your browser. There are many to choose from these days, such as Safari, Firefox, and Google Chrome. We will show you how to do this with Google Chrome. First, you should reset your settings. Below is step by step instructions on how to do this. 

    In the upper right corner, you should see a circle or 3 dashes to indicate settings. Click on this and scroll down to bottom of the page. You will then click on advanced, then scroll down to the bottom of the page. Here you will find an option to reset. This will reset all Google Chrome settings to defaults. A lot of malicious and unwanted files get into the browser and slow the internet down. See Below for instructions.

  • Next step would be to download Malwarebytes. It is a free malware removal program that you can scan your system with. It is a great program, and if there is malware in your pc, it will allow you to remove them. 

    Another great program to run is Adwcleaner. This by far the best program to scan for adware. Adware is similar to malware and viruses but mostly affects your browser and internet speed. 

    After doing these steps if you still are having an issues chances are it is with your internet service. If you have your files backed up, you can always run a factory reinstall to bring all windows files back to factory settings. We suggest this as a last resort. 

    You can always bring your computer to us, and we will perform our virus/malware removal service

    Hope you found this information helpful.