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Here’s Why Your Sound Isn’t Working on Your Laptop

One moment you’re jamming out to your favorite band on Spotify, and the next, complete and utter silence. Maybe you have your headset on while playing an online game with your friends, and then suddenly can’t hear their chattering voices anymore.

There are many reasons why the sound is not working on your laptop. It could be a problem with the application or just your audio jack. In some cases, the issue is a simple fix, and then in others, you can’t get a solution without going to a repair shop.

Here are a few different reasons why your audio may have kicked out and some troubleshooting steps you can try out at home.

1. Your Volume Controls Could be Off

Sometimes you get into a typing frenzy or you accidentally tap the mute button with your finger or elbow. Maybe your cat decided to walk across your laptop and press the mute button and you’re left wondering why you don’t have sound.

The first thing you want to do is see if the audio muted. This is a simple fix that just involves you clicking on your sound icon and checking to see if there is a red circle with a line going through it, or if the volume is just set very, very low.

It’s one of the simplest reasons why the sound isn’t working on your laptop but it’s a mistake many make.

2. The Volume in the Application is Down

Another reason why you might be getting no sound on your laptop is if the sound in the application that you’re running isn’t working. Some of these applications have their own volume control.

Bring up Spotify or Youtube and check the volume slider in the corner. Sometimes if it’s not muted it may just be set low. If this is the case, then drag the bar to increase the audio volume.

3. Bad Audio Drivers

If you’ve gone through the simple troubleshooting steps, then it’s safe to say that you have a bigger problem. It’s possible that your audio drivers are either not working, or you need to update them. Luckily, it’s pretty easy to check them out.

Go to your device manager and click on sound, video, and game controllers. If you have a red or yellow exclamation mark next to your sound devices then something is up.

It’s not too hard to update them. Just check and see which manufacturer is responsible for your drivers and try visiting their site. Usually, they’ll have a download available so you can update the drivers.

4. Your Audio Device Might be Disabled

Sometimes your speaker is just disabled if it is, then you obviously won’t get any sound out of them. This is a simple troubleshooting step that just involves you going into the control panel and clicking on sound.

If you look at it and it says that the speaker is disabled, just right click on it and select Enable. Doing this should bring your sound back.

5. Your Computer is Tired

The reason why most tech support places tell you to try turning your computer off and turning back on again is that it usually fixes the problem. Sometimes your laptop will start to act funny when it needs to be turned off to rest.

This can affect many aspects of your laptop, including your sound. Sometimes if you turn it off and let it rest for a bit before you turn it back on, that will fix any issues that you’re having.

6. It Could be Your Headphone Jack

If you don’t have sound coming out of your headphones, then chances are that problem involves the headphone jack rather than your speakers. There are a few troubleshooting steps that you can take to either fix this issue or test it.

First, disconnect your headphones. If the sound starts up again, then you defiantly know it’s your jack. It could be possible that the jack is dirty and that’s why it’s not working.

All you have to do to fix that is get a soft brush or cotton ball and use it to wipe away any dirt or dust. The last thing you can try is plugging in a different pair of headphones. If that works then you know it’s just a technical issue with that particular pair.

7. The Device You’re Using isn’t Set as the Default One

Sometimes, it could be a matter of the device you’re using not being set up as the default. This would prevent it from playing. Right click on your volume icon and click playback devices.

There should be a green check mark next to the name of the device you’re using. If there isn’t then select it and click set default. After you do that, click okay to save it. You should be getting audio again after that.


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Community Computer Services
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OriMaster 261
OriMaster 261
18:27 08 Jan 20
Very nice and helpful people, love the store atmosphere, and fair prices.... Overall a very pleasant experience!read more
Tracy cook
Tracy cook
00:29 03 Jan 20
So far, it hasn't been that great. I took a laptop in almost 2 weeks ago and... haven't heard back from them. When I went in to drop it off, it was like they were getting ready to go out of business. The young guy who took my laptop said he would call me and hasn't yet. I know that we have had 2 weeks of holidays, but other businesses are open again. He made sure he got my $45 first though. I'm surprised by all of this, because I've gotten great service when the father was there. In this guy's response, he says that he can't get a hold of me. What he fails to mention is that he wrote my number down wrong and didn't check his caller ID from when I called last Monday or when I left a message the week before. I left a message last week and he never called me back then either. When he did finally found my number, he chewed me out for everything. He never confirmed anything about the computer, yet acts like he did. So my number is not out of service, but I will not be a customer of theirs more
23:48 22 Oct 19
I went with a problem on my tablet and that is not something they are very... comfortable with but for computers that are used you should check it outread more
Carol Lyle
Carol Lyle
16:43 13 May 19
Am new to the area having problems with tower computer at the time. Was... advised to seek a locally owned business doing computer repair. I did and chose Community Computer Services in Alexandria, Ky. 41001. Did diagnostics as I was thinking problem with hard drive. Wasn't which was great price wise. Was able to clear out all viruses and malware. Saved my pictures and other personal folders and reloaded to computer. Also installed free virus and malware programs. Runs fast!! Also they gave me a week to use to see if incurred any problems. I did not!!! While taking care of tower computer explained how slow my laptop was. So brought it in. Was going to do diagnostics see what problem was. He told me it would be like a new computer. Advised me to use chrome. He saved my files and reloaded them so where I didn't lose anything. Also downloaded the free virus protection and malware. The laptop is brand new to me. It is fantastic!!!! So fast it has to wait on me. I would recommend anyone having computer problems to see Community Computer Services immediately. Very reasonable, courteous and explained things to me where I could understand. Excellent more
Sara housypart
Sara housypart
18:44 03 Apr 19
We took our mac into their store. It was running terrible. They were able to... make it run like it was new. I was surprised on how affordable it was. We will be going there from now on for all of our computer more
Steven Noble
Steven Noble
21:07 01 Apr 19
They did a great job fixing our laptops. We will be using them from now on.
Ryan Moore
Ryan Moore
23:45 31 Mar 19
We have used Community Computer Services for many years now. They do a great... job! The pricing is great as well. If you need a laptop or desktop repaired in Northern Kentucky, then these are your more
Piles Chevrolet
Piles Chevrolet
15:36 20 Feb 19
This is a great place to have your computer or laptop repaired. They are fast,... honest and stand behind their work. I wouldn't go any place else. I recommend everyone to use this company. They give you pricing right up front. D. Hensleyread more
Joe Geiman
Joe Geiman
03:30 25 Aug 18
Always had a great experience dealing with these guys. My computer is running... faster than it ever has after being repaired there. Would recommend them to more
Penelope Kolb
Penelope Kolb
15:03 22 Aug 18
Community Computer Services provides a great services at affordable prices.... Over the past 5 years I have had to replace lap top hardware and treat viruses. Every time the knowledgeable team at Community Computer Services has provided fast diagnostics with a menu of solutions for me to choose from. I highly recommend keeping your technology out of a landfill and going strong with the support of Community Computer more
B Bailey
B Bailey
01:20 22 Aug 18
I have received great service from these guys on more than one occasion. The... prices are excellent as well. They have taken very good care of me over the years. Thanks!read more
Daryl Mullins
Daryl Mullins
04:08 28 Jul 18
My computer quit working just as my wife was in the middle of using it for... Vacation Bible School last night. She was panicking. I began to look online and saw Community Computers near where I live. I checked the reviews and it had a great rating. I called this morning and explained my situation. I was told to bring my laptop in and he would see what he could do. When I took it in I also shared with him another issue I had been experiencing, my wireless connection was not working . He said he would really try to find out the issue so we would have it for Bible School. About 2 1/2 hours later he called to give the good news that the problem was just a bad cord. When picking it up he also told me he gave it a good checking over and tried to repair my non wireless connection for over an hour. He then told me instead of trying to go into the laptop to change a chip which could be costly, he sent me to Staples for a solution of a $30.00 wireless adapter. I was very impressed with my experience Community Computers. I would encourage anyone who has computer issues to check them out. You will not be disappointed. Also, the price I paid was very more
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