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Tech Tips for HP Computers: Help When Locked out of Computer

Tired of getting locked out of your computer? Ready to fix that pesky laptop? It’s time you got off the help-line and fixed your problem. 

HP laptops and desktops have a reputation for locking users out. Often the issues lie in the simplest terms, like your keyboard or admin profile. It’s time you get the answers you’re looking for. If you’re ready to get over your HP computer issues, keep reading for more answers!

Why You’re Locked Out of Computer 

Before you start looking for solutions, it’s important that you troubleshoot the underlying problems. You can resolve most problems with proper troubleshooting or help-pages specific to your operating system. 

Kicked Off Admin Profile 

Sometimes your account will show that you’ve lost “administration privileges". This is common for Windows computers. In some cases, you might try rebooting your computer to find the same login screen, and there’s no give with your former admin information. 

The problem might be a corrupted admin account. Furthermore, you likely have more than one user on your account, which can lead to a displayed message stating “the user profile failed the logon. User profile cannot be loaded." 

This typically happens when Windows can’t get a proper read on your profile. There are several diagnoses for this, including priority tasks interrupted your logon process. For example, antivirus software might be in the middle of running a scan when you’re trying to enter your info. 

Windows Password 

This can be a software or hardware issue. If your password isn’t working, there’s a chance your keyboard is malfunctioning.

When learning how to bypass Windows password when locked out of the computer, you’ll have to distinguish between your real built-in administrator account. Moreover, your issue might not involve your password at all, but Windows updates or profile corruption

Finally, some Windows 10 HP computers lock you out during sleep mode. You’ll turn on your computer after putting it to sleep, and your password seems not to work. In this case, sometimes your keyboard layout is changed when sleep mode is enabled. 


The most common hardware related issue for getting locked out is keyboard related. However, problems with your hard-drive and OS might have the same effect. 

Your hard-drive is like your computer’s long-term memory. In some cases, due to damage or corruption, your computer forgets your login information or user profile. 


Virus error messages are common for ransomware and malware. In some cases, you might receive a message that says “you’ve been locked out!" Other times (if you’re using Edge) your session might seem to lock up. However, these are almost always scams. 


Once you’ve diagnosed the issue that locked you out of your laptop, it’s essential that you solve the problem from front-end or back-end. 

Bypass Password 

If you’re locked out and need to bypass your windows password, start by entering Safe Mode. You can bypass your password gatekeeper from this setting. Simply press F8 on your keyboard when your computer starts up. 

Once here, you can enter the Start and Control Panel. From here, you can find your user accounts and make any needed changes to your password. 

If nothing else works, you might have to reinstall Windows. This happens when you haven’t made a secondary switch for password recovery. In this case, you need to use the Recovery Console to reset your computer. 

Keyboard Shortcuts 

If your computer is locked out after entering sleep mode, you can resolve the issue by changing your keyboard layout. In most cases, your num-lock or keyboard position was changed during the sleep process. 

If the problem is keyboard related, you can use the on-screen keyboard to type out your password. This will bypass whatever short-cut updates that were made during sleep mode. 

If your on-screen keyboard isn’t working, you might have to reinstall the screen keyboard software. If that’s not possible, you can always try the magic trick of restarting your PC. 

Removing Malware and Viruses 

You’ll know easily if the problem is malware if no help-pages line up with the problems you’re facing. The “you’re locked out" virus, is simple to eradicate. You just need to find the exit material and leave the page you’re on. 

Once you’ve done this, it’s important that you run a deep scan on your computer. By this point, it’s essential that you have good virus-scanning software. Options like Avast are a sure go to if you want a free but effective service. 

While a virus scanner is essential, at times you need to change your scanning schedule when locked out of your computer. If you keep getting locked out of your computer because of a scan, you might have to turn off your computer and wait. 

Once the scan is complete, you’ll have the chance to log back in. It’s recommended that you plan your virus scans for the times you won’t be using your computer. 

When You Need Computer Services Fast 

Getting locked out of your computer can be a pain. Yet, after reading this article, you know some of the more common reasons behind being locked out. 

Once again, the main issues facing your computer can be categorized between software and hardware. And, sometimes, the problem is as easy as restarting your PC. 

You are this much closer to getting your PC or laptop fixed. All you have to do is bring your computer into a repair store that you can trust. 

Bring your computer into a community repair service that knows you by name. You won’t have to fiddle with your HP computer or lazy laptop much longer. Your next step is to meet a technician that understands your problem. Don’t wait while issues stack up, get your computer fixed today!  

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OriMaster 261
OriMaster 261
18:27 08 Jan 20
Very nice and helpful people, love the store atmosphere, and fair prices.... Overall a very pleasant experience!read more
Tracy cook
Tracy cook
00:29 03 Jan 20
So far, it hasn't been that great. I took a laptop in almost 2 weeks ago and... haven't heard back from them. When I went in to drop it off, it was like they were getting ready to go out of business. The young guy who took my laptop said he would call me and hasn't yet. I know that we have had 2 weeks of holidays, but other businesses are open again. He made sure he got my $45 first though. I'm surprised by all of this, because I've gotten great service when the father was there. In this guy's response, he says that he can't get a hold of me. What he fails to mention is that he wrote my number down wrong and didn't check his caller ID from when I called last Monday or when I left a message the week before. I left a message last week and he never called me back then either. When he did finally found my number, he chewed me out for everything. He never confirmed anything about the computer, yet acts like he did. So my number is not out of service, but I will not be a customer of theirs more
23:48 22 Oct 19
I went with a problem on my tablet and that is not something they are very... comfortable with but for computers that are used you should check it outread more
Carol Lyle
Carol Lyle
16:43 13 May 19
Am new to the area having problems with tower computer at the time. Was... advised to seek a locally owned business doing computer repair. I did and chose Community Computer Services in Alexandria, Ky. 41001. Did diagnostics as I was thinking problem with hard drive. Wasn't which was great price wise. Was able to clear out all viruses and malware. Saved my pictures and other personal folders and reloaded to computer. Also installed free virus and malware programs. Runs fast!! Also they gave me a week to use to see if incurred any problems. I did not!!! While taking care of tower computer explained how slow my laptop was. So brought it in. Was going to do diagnostics see what problem was. He told me it would be like a new computer. Advised me to use chrome. He saved my files and reloaded them so where I didn't lose anything. Also downloaded the free virus protection and malware. The laptop is brand new to me. It is fantastic!!!! So fast it has to wait on me. I would recommend anyone having computer problems to see Community Computer Services immediately. Very reasonable, courteous and explained things to me where I could understand. Excellent more
Sara housypart
Sara housypart
18:44 03 Apr 19
We took our mac into their store. It was running terrible. They were able to... make it run like it was new. I was surprised on how affordable it was. We will be going there from now on for all of our computer more
Steven Noble
Steven Noble
21:07 01 Apr 19
They did a great job fixing our laptops. We will be using them from now on.
Ryan Moore
Ryan Moore
23:45 31 Mar 19
We have used Community Computer Services for many years now. They do a great... job! The pricing is great as well. If you need a laptop or desktop repaired in Northern Kentucky, then these are your more
Piles Chevrolet
Piles Chevrolet
15:36 20 Feb 19
This is a great place to have your computer or laptop repaired. They are fast,... honest and stand behind their work. I wouldn't go any place else. I recommend everyone to use this company. They give you pricing right up front. D. Hensleyread more
Joe Geiman
Joe Geiman
03:30 25 Aug 18
Always had a great experience dealing with these guys. My computer is running... faster than it ever has after being repaired there. Would recommend them to more
Penelope Kolb
Penelope Kolb
15:03 22 Aug 18
Community Computer Services provides a great services at affordable prices.... Over the past 5 years I have had to replace lap top hardware and treat viruses. Every time the knowledgeable team at Community Computer Services has provided fast diagnostics with a menu of solutions for me to choose from. I highly recommend keeping your technology out of a landfill and going strong with the support of Community Computer more
B Bailey
B Bailey
01:20 22 Aug 18
I have received great service from these guys on more than one occasion. The... prices are excellent as well. They have taken very good care of me over the years. Thanks!read more
Daryl Mullins
Daryl Mullins
04:08 28 Jul 18
My computer quit working just as my wife was in the middle of using it for... Vacation Bible School last night. She was panicking. I began to look online and saw Community Computers near where I live. I checked the reviews and it had a great rating. I called this morning and explained my situation. I was told to bring my laptop in and he would see what he could do. When I took it in I also shared with him another issue I had been experiencing, my wireless connection was not working . He said he would really try to find out the issue so we would have it for Bible School. About 2 1/2 hours later he called to give the good news that the problem was just a bad cord. When picking it up he also told me he gave it a good checking over and tried to repair my non wireless connection for over an hour. He then told me instead of trying to go into the laptop to change a chip which could be costly, he sent me to Staples for a solution of a $30.00 wireless adapter. I was very impressed with my experience Community Computers. I would encourage anyone who has computer issues to check them out. You will not be disappointed. Also, the price I paid was very more
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